Help

1. Open the directory and type a name, a town or a speciality in the search bar.
2. Narrow it down with the filters: category, canton, species, and “24h” for emergencies.
3. Without typing, pick a category on the home page: results open for your canton.

1. On the home page, the “On-call vets near you” strip lists your canton's emergency services.
2. In the directory, tick the “24h” filter to keep only places open day and night.

In case of poisoning, the Tox Info Switzerland number is at the bottom of every page: 145.

1. Open the establishment's listing from the results.
2. “Call” dials the number, “Get directions” opens the route, and the link to their website opens in a new tab. Hours and reviews are further down.

A listing marked “Not verified” comes from an import: confirm by phone before travelling.

1. At the bottom of the listing, tap “Suggest a correction”.
2. Pick the field to fix, write the correct value, send. Our team checks before publishing.

1. At the bottom of the directory, tap “Add a business”.
2. Give at least the category, name and canton, then a way to reach them. The rest is optional.

1. Open “Map” in the top menu.
2. Filter by category and tap a pin to open the listing.

1. On the professional's listing: if they publish their slots, pick one; otherwise send a request with your preferred date and contact details.
2. Nothing is booked until the professional confirms. You get their answer by e-mail, and you can follow the request under “My bookings”.

If we have no e-mail address for this professional, the request cannot be sent: the page tells you so and shows their phone number.

1. Open “My bookings”: each request is there with its status, awaiting the pro, confirmed, cancelled or past.
2. To cancel, tap “Cancel” and confirm. For a booked slot, the e-mail you received also has a link to cancel it.

Only requests sent while signed in appear here. Without an account, keep the confirmation e-mail.

1. Sign in, then on their listing tap “Leave a review”.
2. Give a rating, describe your experience if you like, then “Publish my review”.

1. Open “Messages” once signed in. A conversation opens when you contact a professional from the directory.

1. Tap the language button in the top bar, then pick English, French, German or Italian.

The address changes with the language: /de, /it or /en before the path. French stays without a prefix.

1. Tap “Sign in” in the top bar.
2. Three ways: e-mail and password, a magic link sent by e-mail, or “Create an account” with your name and e-mail.

Searching, calling and reading reviews need no account. It is for favourites, reviews, messages and following appointments.

1. On the sign-in screen, tap “Forgot password?” and enter your e-mail.
2. You get a link to choose a new one.

1. Sign in and open “Dashboard” in the top bar.
2. At the very bottom, “Delete account”: type SUPPRIMER MON COMPTE to confirm.

It is permanent: profile, services, reviews and messages go with it.

1. Tap the heart on a listing. You find it under “Favourites” in the top bar.

Without an account, favourites stay on this device. Signed in, they follow you everywhere.

1. Sign in and open “My coupons”: active ones are at the top, history below.
2. At the professional's, open the coupon: they scan it to redeem it.

1. Open “Services” in the top menu to see offers near you.
2. To offer one: “Add”, then the type of service, your name, your town and a contact. It is free, and the listing appears once our team has checked it.

1. Open “Advice” in the top menu: budget, first dog, health, paperwork.

These are pointers, not medical advice. If in doubt or if there are symptoms, see your vet.

1. The “Mandatory courses” page says what your canton still requires since the federal obligation ended, with a link to the cantonal veterinary office.

1. Sign in, find your listing in the directory, tap “Manage this listing” and fill in the form. You get an e-mail as soon as it is assigned to you.
2. Once assigned, it appears under “My listings”, where you edit it: contact details, description, specialities, accessibility, payment methods.

1. Open “Pro sign-up” in the top bar.
2. Pick your category, name your business, give the canton and how to reach you. The listing is free.

1. Open “Dashboard”: your listing's views over 7, 30 or 90 days, where visitors come from, their device and their canton. These statistics are part of Premium.

1. From the Dashboard, “Manage my availability”.
2. Fill in the hours for each weekday. Leave the hours empty to block a whole day, and add blocked dates for exceptions.

1. From the Dashboard, open the appointment requests: “Confirm” or “Cancel booking” on each.
2. For a booked slot, the e-mail you get has two buttons to confirm or decline, no sign-in needed, valid for 30 days. A request without a slot reaches you by e-mail: you reply to the client directly.

1. From the Dashboard, “Coupons”, then “Scan a coupon”.
2. Pick your listing, scan the code the customer shows you. The used coupon moves to the history.

1. Open “Pricing”: the basic listing stays free, Premium puts you at the top of results for your category and canton.
2. Payment goes through Stripe, on the website. In the iPhone app this page is not offered.